Leadership

Weapons-Grade Wisdom

Short Slaughters, Permanent Profits

Today’s Innovation Is Tomorrow’s Prison

Proprietary Strategy Framework: The Orthodoxy Lifecycle — Innovation to Prison STAGNATION ASSASSIN / CHAPTER 8 / THE INNOVATION-TO-PRISON CYCLE THE ORTHODOXY LIFECYCLE Today’s breakthrough is tomorrow’s best practice is next decade’s invisible trap. Every orthodoxy started as a winning innovation. STAGE 01 INNOVATION WHAT HAPPENS Someone breaks the rules. Challenges an assumption. Finds a better […] Read More

Leadership

Your Customer Research Stops Four Whys Too Soon

Proprietary Strategy Framework: Pain Point Archaeology — The Five-Why Root Cause Audit STAGNATION ASSASSIN / CHAPTER 5 / DIGGING BENEATH SURFACE COMPLAINTS PAIN POINT ARCHAEOLOGY Most research captures the complaint and stops there. The Five-Why method digs until you hit the root cause competitors never bothered to find. SURFACE — WHAT COMPETITORS HEAR Customer says: […] Read More

Leadership

Your Sales VP Is Lying About Price Elasticity

Your Sales VP Is Lying About Price Elasticity. The 1% Rule Will Cost You $8 Million This Year. Your Sales VP walked into the pricing meeting with the same line he has delivered for seven consecutive quarters: “We can’t raise prices. We’ll lose the top 10 accounts.” He believes it. His reps believe it. Your […] Read More

Leadership

Your Top 4% Are Inviting Your Disruptor In

Your Top 4% of Customers Are Inviting a Startup to Kill You. They Sent the Invitation in Last Week’s Feature Request. Your VIP customer just made a $2 million feature request. Your head of product approved it on Tuesday. Your CFO rubber-stamped the capex on Wednesday. By Q4 next year, you’ll have built a product […] Read More

Leadership

Z-Score 1.4? Cancel Your Strategy Offsite

Your Z-Score Is 1.4. Your Strategy Offsite Is Monday. You’re About to Light Three Weeks on Fire. New CEO, distressed asset, forty-seven days in. The calendar says Monday is the three-day strategy offsite at the lake house, booked six weeks ago, sixteen executives flying in, a consultant pre-read, a vision statement to ratify. The Altman […] Read More

Leadership

Your Star GM Is Destroying Your ROIC

Your Star GM Hit Every Bonus Target for Three Years. Your ROIC Dropped 400 Basis Points. You’re About to Promote Him. The GM is celebrated at the annual ops review. Three straight years of bonus-target attainment. The CEO calls him a “model operator” in front of the room. The board likes him. The PE partners […] Read More

Leadership

Stacey St. John Joins Stagnation Assassins

Stacey St. John Joins Stagnation Assassins as Women’s Leadership Expert Stagnation Slaughters. Strategy Saves. Specialists Scale. Key Takeaways: The Stagnation Assassin Methodology Now Has a Women’s Leadership Authority The Stagnation Assassin methodology has expanded beyond what one operator can cover. Today, I’m announcing that Stacey St. John — bestselling author, multi-million-dollar entrepreneur, and one of […] Read More

Leadership

Your $18M Is Trapped in Working Capital

Your CFO Says There’s No Cash for the Capex. Your Cash Conversion Cycle Is 94 Days. There’s $18 Million Sitting in Your Warehouse Pretending to Be Inventory. Your operations team has been waiting 14 months for a $4 million capex approval that would unlock a 20% throughput gain at the primary constraint. Your CFO has […] Read More

Leadership

Your CS Team Is a Retention Team

Your Customer Success Team Closed 4,200 Tickets Last Quarter. They Generated $0 in Expansion Revenue. Your NRR Is 94%. You’re Leaking. Your Head of Customer Success walks into the QBR with the usual deck. Ticket volume: up 12%. Average resolution time: down 18%. CSAT: 4.6 out of 5. NPS: 52. Renewal rate: 89%. The room […] Read More

Leadership

Operating Model Eats Strategy for Lunch

The Board Approved the Speed Strategy in Q1. By Q3, the Fastest Decision in Your Company Still Takes 47 Days. Strategy Didn’t Fail. The Operating Model Ate It. The January board offsite ratified the new strategy. Two days at the lake. Seventeen executives aligned. A printed strategy document with a clean visual framework, a three-year […] Read More

Leadership